Damaged Items
We offer a 30-day money-back guarantee if your item arrives damaged. We do not require you to ship the item back to us — if your order arrives damaged, contact us within 30 days of delivery via our Contact page with your order number and photos of the damage, and we will send a free replacement or a refund. This damage-only policy does not cover items damaged through misuse after delivery.
Change of Mind
Because this is a personal care device, we're currently unable to accept returns or exchanges for reasons other than the item arriving damaged.
Questions
If you're unsure whether your situation is covered, reach out via our Contact page with your order number and we'll help sort it out.